Overview

Welcome to Zilvaris, where we specialize in luxury interior design products crafted for discerning customers. Our Terms of Service outline the responsibilities and rights of both our customers and our business. It covers everything from placing an order to returns, refunds, and liability. Below is a brief overview of the key sections of our Terms of Service:

1.1 Applicability

These terms and conditions apply to all users of the Zilvaris website and all products and services offered. By using the website and/or purchasing products, you agree to these terms.
Zilvaris reserves the right to modify these terms at any time. The latest version of the terms will always be displayed at the top of the page.

1.2 Minimum Age

While our website is accessible to all ages, the products from Zilvaris are luxury interior items primarily intended for adult customers (18+). We encourage those under 18 to use the site only under adult supervision.

2.1 Account Creation

Creating an account is not required to use the Zilvaris website. Users can make purchases directly without needing to register.

2.2 Email List

Customers have the option to sign up for our email list to stay informed about new products, discounts, and announcements of exclusive product launches.

3.1 Available Products

The current Zilvaris product line includes:

• Solaris: A luxury pedestal with optional starlight feature.
• The CUBE: A stackable acrylic box for displaying valuable items.
• Rotating Platform: An accessory to upgrade the Solaris with 360-degree rotation.
  Additionally, a product called Flying Light Birds is in development.

3.2 Pricing and Adjustments

Prices and product information on the website are accurate but may be adjusted for special promotions or product improvements. All prices are inclusive of VAT unless otherwise stated. Zilvaris reserves the right to make price changes without prior notice.

3.3 Availability

Products that are out of stock are not displayed on the website. If a product unexpectedly becomes unavailable after purchase, the customer will receive a full refund. However, this is rare as our site only lists items in stock.

4.1 Payment Methods

Zilvaris accepts the following payment methods to make the purchasing process as accessible as possible:

• Visa
• PayPal
• iDEAL
• Bancontact
• Google Pay
• Maestro
• Mastercard
• American Express

4.2 Taxes and Shipping Fees

Taxes and shipping fees are calculated at checkout based on the customer’s location. Detailed shipping information is available on our Shipping & Refund page.

4.3 Order Cancellations

Taxes and shipping fees are calculated at checkout based on the customer’s location. Detailed shipping information is available on our Shipping & Refund page.

5.1 Shipping Regions

Zilvaris currently ships only within Europe. If you are located outside Europe and interested in our products, please contact us to discuss possibilities.

5.2 Zilvaris Drivers

For deliveries within the Netherlands, Belgium, Luxembourg, and Western Germany, we offer a special delivery service through Zilvaris Drivers. For large orders outside these regions, we can arrange customized delivery options.

5.3 Delivery Times

Delivery times vary depending on the product. Ready-to-ship items are dispatched quickly, while custom-made products may take longer. Detailed delivery times can be found on our Shipping & Refund page.

5.4 Delays

Zilvaris is not responsible for delays caused by external shipping companies (e.g., PostNL, DPD, or DHL). For issues with Zilvaris Drivers, you can contact us directly to resolve the matter.

6.1 Return Policy

Products can be returned within 30 days of receipt, provided they are in the same condition as delivered. Personalized products are non-returnable as they are custom-made specifically for you.

6.2 Refunds

Refunds are processed back to the original payment method. Refunds are issued within 14 business days after approval of the return.

7.1 Shipping Damages

Zilvaris is fully responsible for any damage that occurs during shipping. If your product arrives damaged, please inform us immediately for a replacement or refund.

7.2 Return Shipping

Customers are responsible for any damages that occur during return shipping. We recommend packing the product securely and using insured shipping.

7.3 Limitation of Liability

Zilvaris is not liable for damages caused by improper use of the products or other circumstances beyond our control. Additionally, we do not offer product warranties unless specifically stated.

8.1 Content and Ownership

All content on the website, including photos, texts, and products, is the property of Zilvaris, unless otherwise indicated. You are allowed to share and distribute this content, but you may not present it as your own work.

8.2 Intellectual Property Violations

In the event of a violation of intellectual property rights, Zilvaris reserves the right to take legal action.

9.1 Collected Data

To process orders, we collect personal information such as your name, address, and email. This information is used solely for shipping purposes and is protected according to our privacy policy.

9.2 Cookies

Zilvaris uses cookies to optimize the website experience.

9.3 User Rights

Users have the right to access, correct, or delete their personal information. Please contact us via our contact page for any data-related requests.

10.1 Modifications to the Terms

Zilvaris reserves the right to modify these terms at any time. The date of the latest modification will be displayed at the top of the page. We recommend regularly reviewing this page to stay updated on any changes.

10.2 Service Termination

Zilvaris does not offer customer accounts. Services such as email notifications can be unsubscribed from at any time.

10.3 Dispute Resolution

Any disputes arising from the use of the website or the purchase of products are governed by Dutch law. However, Zilvaris aims to resolve conflicts amicably through dialogue in the first instance.

10.4 Force Majeure

In the event of force majeure (such as natural disasters, strikes, or pandemics), Zilvaris reserves the right to postpone or cancel order fulfillment. In such cases, the customer will receive a full refund.
 

Customers will be notified via email and phone, where contact information is available.