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FAQs

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Check our FAQs for a quick answer

Office

De Nieuwe Erven 3

5431 NV Cuijk
Netherlands

Email us

zilvaris.info@gmail.com

Call us

Phone: +31 6 141 136 11

Frequently asked questions

Have questions? We’re here to help

What customization options do you offer across your products?

Each of our products includes a dedicated section outlining the available customization options.

If you have any specific customization requests beyond what is listed, feel free to contact us with your ideas and questions.

Can I request a specific delivery date for my order?

Yes, you can request a specific delivery date. We offer a premium option via our Zilvaris drivers for faster delivery with a set time and installation. This service is available for customers in the Netherlands, Belgium, and Western Germany. Contact us if you’d like this option.

For all other orders, or if you choose not to use the Zilvaris drivers, standard shipping will be handled by trusted delivery services, depending on the destination country.

What is your return and refund policy for custom-made products?

When ordering a custom-made product from us, it cannot be returned, as the item is created specifically to meet your unique requirements.

For further details about our general return and refund policy, please click here.

Do you offer installation services for larger products?

Yes, we offer installation services for larger products. If you’d like installation and on time delivery, simply contact us for our Zilvaris drivers, available in Netherlands, Belgium, Luxembourg, and Western Germany.

For larger orders outside these areas, please contact us directly, and we’ll do our best to accommodate your needs.

How do I track my order once it has been shipped?

Once your order has been shipped, you will receive an email containing tracking information to monitor your order's status.

If tracking information is not received, contact us, and we will be in touch right away.

What payment methods do you accept?

We accept various payment options, including PayPal, iDEAL, Bancontact, and major credit cards like Mastercard and Maestro, as well as mobile payments through Google Pay and Apple Pay.

Can I see a sample of a product before placing a large order?

If you're considering placing a large order, it is possible to request a sample. Please contact us, and we will discuss the available options with you to ensure everything meets your expectations.