We want you to be completely satisfied with your Zilvaris purchase. Please review our return and refund policies to understand our approach.
Return Policy
You may return items within 30 days of receipt if they are in their original, undamaged, and unused condition with all original packaging. Return shipping costs are the responsibility of the customer.
Exclusions
Please note that custom items are not eligible for return or refund.
Damaged or Faulty Items
If an item arrives damaged or defective, please contact us at info@zilvaris.com within 3 days of receipt. We will coordinate with you to arrange for a replacement or refund.
Refund Processing
Once your returned item is received and inspected, we will notify you of the refund status. Approved refunds are processed within 2-3 business days.
For further questions about our shipping or return policies, please contact our support team at info@zilvaris.com. We’re here to ensure a smooth and satisfying experience.
