Privacy Policy

Privacy policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: Oktober 2024

Overview

1. Data We Collect

2. How We Use Your Data

3. Sharing Your Information

4. Cookies and Tracking Technologies

5. Data Retention

6. User Rights (GDPR Compliance)

7. Data Security

8. Children's Privacy

9. Changes to This Privacy Policy

10. Contact Us

overview

At Zilvaris, we are committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website, as well as the rights you have under applicable privacy laws like the GDPR.

1. data we collect

We collect various types of personal information from users of our website in order to provide our services efficiently. The information we collect may include:

Personal Identification Information: Your name, shipping address, billing address, email address, phone number, and payment information when you place an order.
Order Information: Product purchase details, order tracking numbers, and order history.
Cookies and Usage Data: Information on how you interact with our website, including IP address, browser type, time zone, and some of the cookies installed on your device.

For more details on the cookies we use, refer to the “Cookies and Tracking” section below.

2. how we use your data

We use the information we collect for several purposes, including:

Processing Orders: To process your orders, manage transactions, provide confirmations, and communicate with you regarding your purchases.
Customer Service: To respond to inquiries and provide customer support.
Improvement of Services: To analyze and improve our website and product offerings based on user interactions and feedback.
Marketing (if applicable): If you subscribe to our email list, we will send you marketing communications about our latest products, promotions, and updates.

3. sharing your information

We may share your personal information in the following situations:

Service Providers: We use third-party service providers to help us with payment processing (via Shopify), shipping, and maintaining our website. These providers may have access to your personal information, but only to the extent necessary for them to perform these services.
Legal Compliance: We may disclose your personal information if required to do so by law, to comply with legal obligations, protect our rights, or prevent fraud.

4. cookies and tracking technologies

Our website uses cookies and other tracking technologies to improve your browsing experience and to ensure that our website functions properly. Some cookies are essential for the functioning of the website, while others are used for analytical or advertising purposes.

Cookies Used: Our website currently uses 56 cookies and other tracking technologies that fall under high-risk categories according to GDPR and ePR regulations.

You can manage or disable cookies in your browser settings. For more details about how we handle cookies, please refer to our Cookie Policy.

5. data retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the information is no longer needed, it will be securely deleted.

6. user rights (gdpr compliance)

Under the GDPR and other data protection regulations, users within the European Economic Area (EEA) have certain rights related to their personal information. These rights include:

Access to Data: You have the right to request access to the personal data we hold about you.
Correction of Data: You can request correction of inaccurate or incomplete personal data.
Deletion of Data: You have the right to request the deletion of your personal data, under certain conditions.
Data Portability: You can request that we transfer your personal data to another organization or directly to you, under certain conditions.

To exercise any of these rights, you can contact us at info@illmuse.com.

7. data security

We take the security of your personal data seriously and implement appropriate measures to protect it. Although we do not detail specific security measures in this policy, your data is protected under the security framework of our e-commerce platform (Shopify). While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. children's privacy

Our website is intended for a general audience, and we do not knowingly collect personal information from anyone under the age of 18. However, due to the nature of our products (luxury interior items), our target audience is typically adults. If we become aware that we have collected personal information from a child under the age of 18 without parental consent, we will take steps to delete such information.

9. changes to this privacy policy

We reserve the right to update or change this Privacy Policy at any time to reflect new legal requirements or changes in our practices. We will notify you of any changes by updating the "Effective Date" at the top of this policy. Please check this policy periodically for updates.