10. Modifications, Termination, Dispute Resolution, and Force Majeure
10.1 Modifications to the Terms
10.2 Service Termination
10.3 Dispute Resolution
10.4 Force Majeure
Overview
Welcome to Zilvaris, where we specialize in luxury interior design products crafted for discerning customers. Our Terms of Service outline the responsibilities and rights of both our customers and our business. It covers everything from placing an order to returns, refunds, and liability. Below is a brief overview of the key sections of our Terms of Service:
1.1 Applicability
These terms and conditions apply to all users of the Zilvaris website and all products and services offered. By using the website and/or purchasing products, you agree to these terms. Zilvaris reserves the right to modify these terms at any time. The latest version of the terms will always be displayed at the top of the page.
1.2 Minimum Age
While our website is accessible to all ages, the products from Zilvaris are luxury interior items primarily intended for adult customers (18+). We encourage those under 18 to use the site only under adult supervision.
2.1 Account Creation
Creating an account is not required to use the Zilvaris website. Users can make purchases directly without needing to register.
2.2 Email List
Customers have the option to sign up for our email list to stay informed about new products, discounts, and announcements of exclusive product launches.
3.1 Available Products
The current Zilvaris product line includes:
Solaris: A luxury pedestal with optional starlight feature.
The CUBE: A stackable acrylic box for displaying valuable items.
Rotating Platform: An accessory to upgrade the Solaris with 360-degree rotation. Additionally, a product called Flying Light Birds is in development.
3.2 Pricing and Adjustments
Prices and product information on the website are accurate but may be adjusted for special promotions or product improvements. All prices are inclusive of VAT unless otherwise stated. Zilvaris reserves the right to make price changes without prior notice.
3.3 Availability
Products that are out of stock are not displayed on the website. If a product unexpectedly becomes unavailable after purchase, the customer will receive a full refund. However, this is rare as our site only lists items in stock.
4.1 Payment Methods
Zilvaris accepts the following payment methods to make the purchasing process as accessible as possible:
Visa
PayPal
iDEAL
Bancontact
Google Pay
Maestro
Mastercard
American Express
4.2 Taxes and Shipping Fees
Taxes and shipping fees are calculated at checkout based on the customer’s location. Detailed shipping information is available on our Shipping & Refund page.
4.3 Order Cancellations
Taxes and shipping fees are calculated at checkout based on the customer’s location. Detailed shipping information is available on our Shipping & Refund page.
5.1 Shipping Regions
Zilvaris currently ships only within Europe. If you are located outside Europe and interested in our products, please contact us to discuss possibilities.
5.2 Zilvaris Drivers
For deliveries within the Netherlands, Belgium, Luxembourg, and Western Germany, we offer a special delivery service through Zilvaris Drivers. For large orders outside these regions, we can arrange customized delivery options.
5.3 Delivery Times
Delivery times vary depending on the product. Ready-to-ship items are dispatched quickly, while custom-made products may take longer. Detailed delivery times can be found on our Shipping & Refund page.
5.4 Delays
Zilvaris is not responsible for delays caused by external shipping companies (e.g., PostNL, DPD, or DHL). For issues with Zilvaris Drivers, you can contact us directly to resolve the matter.
6.1 Return Policy
Products can be returned within 30 days of receipt, provided they are in the same condition as delivered. Personalized products are non-returnable as they are custom-made specifically for you.
6.2 Refunds
Refunds are processed back to the original payment method. Refunds are issued within 14 business days after approval of the return.
7.1 Shipping Damages
Zilvaris is fully responsible for any damage that occurs during shipping. If your product arrives damaged, please inform us immediately for a replacement or refund.
7.2 Return Shipping
Customers are responsible for any damages that occur during return shipping. We recommend packing the product securely and using insured shipping.
7.3 Limitation of Liability
Zilvaris is not liable for damages caused by improper use of the products or other circumstances beyond our control. Additionally, we do not offer product warranties unless specifically stated.
8.1 Content and Ownership
All content on the website, including photos, texts, and products, is the property of Zilvaris, unless otherwise indicated. You are allowed to share and distribute this content, but you may not present it as your own work.
8.2 Intellectual Property Violations
In the event of a violation of intellectual property rights, Zilvaris reserves the right to take legal action.
9.1 Collected Data
To process orders, we collect personal information such as your name, address, and email. This information is used solely for shipping purposes and is protected according to our privacy policy.
9.2 Cookies
Zilvaris uses cookies to optimize the website experience.
9.3 User Rights
Users have the right to access, correct, or delete their personal information. Please contact us via our contact page for any data-related requests.
10.1 Modifications to the Terms
Zilvaris reserves the right to modify these terms at any time. The date of the latest modification will be displayed at the top of the page. We recommend regularly reviewing this page to stay updated on any changes.
10.2 Service Termination
Zilvaris does not offer customer accounts. Services such as email notifications can be unsubscribed from at any time.
10.3 Dispute Resolution
Any disputes arising from the use of the website or the purchase of products are governed by Dutch law. However, Zilvaris aims to resolve conflicts amicably through dialogue in the first instance.
10.4 Force Majeure
In the event of force majeure (such as natural disasters, strikes, or pandemics), Zilvaris reserves the right to postpone or cancel order fulfillment. In such cases, the customer will receive a full refund.
Customers will be notified via email and phone, where contact information is available.
If you have any questions about these terms or require further clarification, feel free to contact us at info@zilvaris.com.
